How to conduct written online consultations with patients in primary care

### What you need to know A written online consultation is a two-way exchange between healthcare professional and patient using an medium (such as web platform or email portal). Such exchanges offer alternative route of access for patients alongside telephone face-to-face consultations. This article offers guide help clinicians, particularly those working in primary care, use consultations effectively with their patients. Use has increased over the past decade, many health systems adopting them way care staff interact patients.1234 Arrangements vary different countries providers. In Denmark, offering been mandatory general practice since 2007, 21% all were conducted this 2019.5 England, practices have encouraged by NHS England Improvement adopt triage platforms. These secure send request message via structured form.67 US maintenance organisations years used portals facilitate type communication.89 The covid-19 pandemic accelerated adoption because it communication without proximity.1011 Many professionals will now be encountering form first time. Evaluating …